Refund policy

At Motorist, we’re a one-stop solution for 2-wheeler products and services—selling quality bike parts and offering professional servicing and installations. If something isn’t right with your order, we’ll make it right.

What’s eligible

We accept returns or exchanges only if:

  • The product was damaged in transit, or

  • You received the wrong product.

We do not accept returns for change of mind, ordering the wrong size/fitment, or once a part has been installed/used (see “Non-returnable items” below).

Condition of returns

To be eligible, items must be:

  • Unused and uninstalled, in the same condition you received them

  • With all original tags, accessories and manufacturer packaging intact

  • Returned with proof of purchase (order confirmation/receipt)

How to start a return

  1. Email us within 48 hours of delivery for damages/incorrect items: support@motoriststore.com.

    • Include your order number, photos/video of the outer box, shipping label, inner packaging, and the issue.

  2. Wait for our RMA/return approval and instructions.

  3. Ship the item to the address we provide (returns without prior approval will be refused).

Return address (for approved RMAs):
ARAZI NO 312, NARUR ROHANIA, VARANASI, UTTAR PRADESH,
VARANASI, Uttar Pradesh, PIN: 221108
Telephone: 8948585300

If your return is approved, we’ll email you a prepaid return label for eligible cases (damage/our error). In all other cases, returns aren’t accepted.

Exchanges

If stock is available, we’ll send a replacement once the returned item passes inspection. If not, we’ll process a refund.

Refunds

After we receive and inspect your return, we’ll notify you of approval or rejection.

  • Approved refunds are issued to your original payment method within 5–10 business days.

  • Your bank or card issuer may take additional time to post the refund.
    If it’s been more than 15 business days since approval, email us at support@motoriststore.com.

Non-returnable items (industry standard)

  • Installed, mounted, programmed or used parts (including electrical/electronic components once connected)

  • Consumables (oils, lubes, brake fluid, filters once opened), tools, and wear items after opening/usage

  • Custom/special-order parts and clearance items

  • Any item not in its original condition or missing packaging/accessories

Fitment & installation

  • Not sure about compatibility? Contact us before ordering—we’re happy to verify fitment.

  • Service/installation charges are non-refundable.

  • If a part installed by Motorist is found defective, we’ll assist with manufacturer warranty handling per the brand’s policy.

Damages & issues

Please inspect your order upon delivery and contact us immediately if it’s defective, damaged, or if you received the wrong item so we can evaluate and resolve it quickly.

Questions? We’re here to help at support@motoriststore.com.